11th Week : Competitive Advantages, Problem, and Recommendations

Advantages and Disadvantages of Using Computer Reservation System

There are advantages of electronic ticket for both passengers and airlines. First of all, the benefit of e-ticket for passenger . Its 10% cheaper than regular ticket. Second its flexible so passengers can change their booking easily without being worry to lose the ticket. Also its more convenient, customers can purchase the ticket when they at home in any time they want. The good thing about e- ticket for both sides airlines and passengers its save time so the customer do not have to wait in long queue. Also it is consider as environmental friendly.

There are some disadvantages of e-tickets. Some websites have some difficulties to use so it is require some knowledge to reserve online. The negative thing of e-ticket it may cause redundancy of travel agency because the machines take over human’s work.

In the future, we will move to Self Serving Model where passengers will book, purchase ,issue their own ticket and even boarding passes without any assistance.

Recommendations for Consumers

·           Buy tickets only from official web of Air Asia.

·      Remember that paying by credit card offers greater protection than with other methods in terms of fraud, guarantees and non-delivery.

·            Double check all details of your ticket purchase before confirming payment.

·            Do not reply to unsolicited emails from sellers you don’t recognize. 

·   Some websites will redirect you to a third-party payment service (such as WorldPay). Ensure that these sites are secure before you make your payment.

·            Safeguard and remember the password you have chosen for the extra verification services used on some websites, such as Verified by Visa. 

·            Check sellers’ privacy policy and returns policy.

·          Always log out of sites into which you have logged in or registered details. Simply closing your browser is not enough to ensure privacy.

·            Keep receipts.  

·          Check credit card and bank statements carefully after ticket purchase to ensure that the correct amount has been debited, and also that no fraud has taken place as a result of the transaction. 

·    Ensure you have effective and updated antivirus software and firewall running before you go online.

Written by Andina F.S